Exchanges & Returns

Due to health and safety regulations, we are unable to exchange or accept returns on any food products. Products that have not been opened, this includes all packaging and wraping that is provided with a Gift Basket may be returned within 48 hours of purchase. Exchanges are valid for 15 days from the order date and are subject to a 10% restocking fee. Please note that refunds may only be issued to the purchaser and any shipping charges that have been incurred are not refundable.

Return Policy for Cancelled Orders

An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

Return Policy for Free Shipping Items

For items that shipped for free, our shipping costs will be deducted from your store credit.

Return Policy for Perishable Items

If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.

Return Policy for Damaged Products

If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

Substitution Policy

Occasionally we will run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our Gift Baskets.

To return an item or order, please contact us at 416.821.6426 or email us at info@basketsanytime.com